RBPRSLLC is looking for candidates to fill the position of CRM Manager. Hybrid position in Plymouth, MN. No visa sponsorships supported, no agencies please.

What you will be doing:

• Lead new development, integrations, marketing automations, and updates to our CRM Systems.
• Train employees and create and maintain training documentation.
• Create and distribute reports related to CRM usage and effectiveness.
• Serve as the primary point of contact for the daily administration and upkeep of the CRM Systems.
• Facilitate the effective use of our CRM Systems for sales, service, and marketing teams.
• Ensure efficient user interactions and help maximize technology benefits.
• Assist in the creation of marketing initiatives supporting overall marketing strategy, including email campaigns, print and digital advertising, photo and video, tradeshows, events, etc.
• Maintain our CRM System, Creatio, and its integrations with Sage X3 and Microsoft solutions.
• Ensure customer data accuracy and cleanliness through robust data governance.
• Provide troubleshooting support for CRM users and manage downtime or integration outages.
• Train new users and offer ongoing training for existing users.
• Create customer segmentation and personalization strategies using insights and analytics.
• Identify and implement improvements to the customer journey to enhance satisfaction and loyalty.
• Align CRM initiatives with business goals and marketing strategies.
• Support marketing team in executing the overall marketing strategy and initiatives.
• Create and distribute reports related to lead generation and opportunity tracking.
• Assist with developing and maintaining partnerships with 3rd party lead providers and SEO vendors.

Experience you will need:

• Bachelor's degree in Marketing or related field preferred.
• 3-5 years of Marketing experience in a B2B environment.
• Previous CRM and marketing automation experience required.
• Experience with Creatio and Sage X3 
• Ability to collaborate with cross-functional team members to accomplish goals.
• Strong customer service and client focus mindset.
• Strong interpersonal, customer service, written, and verbal communication skills.
• Excellent problem-solving skills.
• Project and time management skills.
• Schedule flexibility to respond to emergency situations.
• Proficiency in MS Office Suite including Word, Excel, and Outlook.
• Technical capacity with experience in PowerPoint, Photoshop, or InDesign 
• Soft skills in leadership, strategy, ethical conduct, diversity and inclusion, collaboration, organizational, and analytical capabilities.

Salary: $70,000 - $80,000/year